How to Scan

Tips for using the Petnow app

Scanning Good
Images of Your Pets
for Registration

Please make sure
to check the pet's face
as follows.

  • No part is hidden by hairs.
  • No sand or dirt is covering the face.
  • Nose is not shining or under a direct light source.

Check the
ambient lights.

  • Scanning experience will be degraded when it is too dark or too bright.
  • Direct lights may create shades that make recognition difficult.

Move your smartphone
slowly when scanning.

  • When the face or nose of a pet is too far or too close, the phone has to be moved slowly.
  • Making rapid changes in environments will delay the recognition process.

Register your beloved pet with the Petnow app.

Get an extra layer of love & care
for your forever family.

* Available on iOS 14 or later, iPhone XS or newer
Android 12 or later, Galaxy S10 or newer (including limited models of A series).

Do not rotate horizontally
and hold your phone vertically.

  • Only vertical orientation is supported currently.
  • Support for horizontal orientation is a work in progress. We will notify when the app is updated.

Scan your pet's face
at the very front.

  • Place your pet's face as big as possible while keeping at the distance of 4-8'' or 10-20cm.
  • The face of a pet photographing
    should not look sideways.

Try while sleeping,
it works too.

  • If you struggle to scan your pet while moving,
    just try when they are not.
  • The best way is to try while they are sleeping.

Selfie-mode scanning is now available!

  • You can scan your pet with a front-facing camera as well!
  • Hold your pet in your arms, and the app will do the rest.